Bring your regulars back to the hatch.
A loyalty card customers carry on their phone, stamps or points scanned at the hatch, and messages that bring people back, without a paper card in sight.
From first order to regular.
They join
From your page or their order
Customers join from your ordering page, or when they order online, and get a card with a QR code and member number straight away.
No app to download
The card lives on your page in their phone’s browser. Customers who join when they order also get it by email.
They earn
Stamps or points, your choice
Earn per visit or per pound spent, up to a threshold you set.
Scanned at the hatch
Scan their card when you take a walk-up order to add the visit, even with no signal: it’s matched up when you’re back online.
Online orders count too
Orders from your page earn automatically, with nothing to scan.
They come back
Rewards that suit you
A free item, a percentage off or money off. Redeem at the hatch, online, or with a code in their order confirmation.
Messages that run themselves
Birthday messages, event anniversaries and Google review requests, each one editable and switched on or off.
Win-back and offers
Email campaigns and voucher codes for the customers you choose, such as people who haven’t been back for a while.
Only to people who said yes
Marketing goes only to customers who ticked to hear from you, and never to anyone under 18.
Loyalty questions
Can it replace paper stamp cards?
Yes. Each customer gets a card with a QR code. Scan it at the hatch to add a stamp or points, and their reward is ready when they reach your threshold. Nothing to print, nothing to lose.
Do customers need to download an app?
No. They join on your ordering page and their card appears there straight away. Customers who join when they order also get it by email.
Stamps or points: which should I use?
Either. Stamps per visit are simplest for a regular lunch crowd; points per pound spent reward bigger orders. You can change the scheme in the app.
Does scanning work without signal?
Yes. The app saves the scan with the walk-up order and matches it to the customer when the signal is back.
Can I send offers to my regulars?
Yes, to customers who have agreed to hear from you. Send email campaigns and voucher codes to the groups you choose, and let birthday and review messages go out on their own.
More for your truck
- Rocky, the AI assistant Run the truck in plain English. Rocky asks before it changes anything.
- Festivals and events Pre-orders, collection slots and walk-ups on one cook sheet, even when the signal drops.
- Paperwork for organisers HACCP, insurance and certificates in one place, with reminders and packs to send.
- Compare WhatTheTruck! against Grafterr, Hatches Up and Square, feature by feature.
- Pricing No monthly fee. Find your card rate, and see the Founder 100 first month.
See it on your own truck.
We’ll walk you through it with your menu and your gigs, and answer anything this page doesn’t.